Shipping

Sending to a Soldier? Please see the Military Shipping Policy

 

Will my order arrive fresh?

We are truly committed to making and delivering the highest quality baked goods, made with the best & freshest ingredients we can find.  We have over 150 years of baking history, and over a decade of shipping experience to all 50 states and military addresses. We stand behind our products 100%, so you can shop with complete confidence. We take great pride in the quality of our products, and take extra measures to assure that every order arrives fresh. Some product measures include special packaging, vacuum sealing, even adjusted recipes. If you have any questions about products, shipping, your order, anything at all... please do not hesitate to contact your Kolachi baker!

 

When will my order arrive?

Arrival dates are available to select at checkout. We also send personal hand typed emails to notify you when your package will arrive. To ensure you receive all order communication from us, please add us to your email contacts and check your spam folder. Upon placing your order, your baked goods are going to be baked fresh from scratch & packaged with care by one of our cookie bakers, with thoroughly tested packaging. In addition to properly cooling baked products, this process may also include cookie drying (iced sugar cookies), vacuum sealing, and freezing. Please allow up to 3 days (most orders are ready sooner) for your homemade baked goods to be delivered to the carrier. Please allow additional time during holiday seasons. Shipping dates vary, and can be Monday through Friday.  U.S. transit speeds do not apply to Military addresses. Please see Military Shipping Policy for more information.  Carrier Work Days - USPS M-Sat, Postal Holidays. UPS M-F, UPS Holidays

 

HELP, I need my order ASAP!

Please order by phone at 1-844-NUT-ROLL. We'll find you guaranteed shipping options, and do everything we can to make that happen.

 

Do I need to be home?

We personally review all orders and send you a hand typed email prior to shipment, containing important delivery information. This email may contain tracking and the expected arrival date. Please check your email & spam folder for our email communication and add us to your email contacts. It is imperative that the receiver be home to receive your perishable order. If the receiver may not be home for the package delivery, we highly recommend shipping to an alternate address such as a workplace. We cannot be held responsible for failed delivery attempts, packages left outside & exposed to bad weather / elements, or other such delivery events beyond our control. It is imperative that the shipping address you provide is correct and complete - we cannot be responsible for packages returned to us or delivered to the incorrect address as a result.

Shipping Speed

UPS Ground ® 1-5 Days Guaranteed day definite delivery to every address in the U.S. 50 states. Please see map below.
USPS Priority ® 1-3 Days Delivery in an average of 1-3 business days
UPS 3 Day Select ® Guaranteed delivery by end of third business day
UPS 2nd Day Air ® Guaranteed delivery by end of second day. Some locations in Alaska and Hawaii require additional transit time.
USPS Express ® 1-2 Days Overnight to most areas. See commitments from 44512
UPS Next Day Air Saver ® Commercial: Guaranteed next day by 4:30 p.m.   Residential: Guaranteed next day by end of day
UPS Next Day Air ® Guaranteed next business day delivery by 10:30 a.m., 12:00 noon, or end of day, depending on destination 

Although USPS is very reliable, all UPS options are guaranteed shipping services, which we highly recommend for time sensitive orders. Time of day delivery provided above as a convenience, the carriers may change these times. Please see their websites for details. 

 

USPS PRIORITY MAIL 1-3 DAY - Time In Transit Map

(PLEASE ENTER Zip Code 44512)

USPS Priority Mail - Time In Transit Map from 44512

 

UPS Ground - Time In Transit Map

UPS Ground Time In Transit Map from Butter Maid Bakery, Boardman Ohio, 44512

Our Customers Say...

I ate one of apricot kolachi and thought I had gone to heaven. Then I tasted the nut roll and knew I had gone to heaven! They were so fresh and delicious. I will definitely order more in the future. I'll be in the area of the bakery in June and hope to stop in. I am so happy I found your ad on Facebook. Thank you!!!
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I have been trying to find this type of nut roll ever since my mom past. No one came close. Until now. After the first bite, I cried. Just like my mom use to make. So, moist, full of nuts and heavenly. I'm ordering the poppyseed and apricot next. What a wonderful experience ordering from your company. It arrived on time, packaged so well and ...
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My brother posted a Butter Maid Bakery ad on facebook. It kept popping up every once in a while, so I finally decided to order a 3 pack. The poppy seed and nut rolls tasted exactly like those my grandma used to make. I might have to order a roll for my brother as a finders fee. Thank you for the kolachi and the childhood memories. Just ...
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