Shipping

Sending to a Soldier? Please see the Military Shipping Policy

 

Guaranteed Fresh Delivery

We are truly committed to making and delivering the highest quality baked goods, made with the best & freshest ingredients we can find.  We have over 150 years of baking history, and over a decade of shipping experience to all 50 states and military addresses. We stand behind our products 100%, so you can shop with complete confidence. We take great pride in the quality of our products, and take extra measures to assure that every order arrives fresh. Some product measures include special packaging, vacuum sealing, even adjusted recipes. If you have any questions about products, shipping, your order, anything at all... please do not hesitate to contact your Kolachi baker!

 

Shipping Rules & Policies: What You Need To Know

 

1.) When will my order arrive?

Your baked goods will be baked fresh from scratch & packaged with care by one of our bakers. In addition to properly cooling baked products, this process may also include vacuum sealing, freezing, and cookie icing drying (iced sugar cookies). Most orders are delivered to the carrier in 1-3 business days; please allow additional time during holiday seasons. Once shipped, your selected carrier speed (see below) determines when it arrives. Shipping dates vary, and can be Monday - Saturday.  U.S. transit speeds do not apply to Military addresses, please see Military Shipping Policy for more information.

 

2.) How do I track my order?

Tracking is automatically sent to the email address provided on the order. Please add us to your email contacts, and check your spam folder - just in case :)  If you placed the order with your user account, tracking will also be posted there. Tracking emails are provided as a convenience; we cannot guarantee email inbox delivery.

 

3.) How do I receive my order?

If you're sending a gift, please let them know to "expect a package". It's not required, but we recommend someone is home to receive the package, or ship to an alternate such as workplace.  Here's Why:  Anything that happens next is entirely outside our control...

Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person; If the package is not left, the customer is responsible for arranging pickup or re-delivery with the carrier. The customer is responsible for retrieving the package at all possible delivery locations such as front & side doors, mailbox, parcel locker, etc;  We're more than happy to leave notes on packages for the carrier, however they do not offer special requests as a service and are not required to accommodate them. They may not always ring the doorbell. The customer is responsible for packages left outside & exposed to bad weather / elements, and any other such delivery events beyond our control.

Customers are responsible for checking that all shipping information is correct before submitting an order. Once the order is processed, it cannot be altered. Butter Maid Bakery is not responsible for packages returned to us or delivered to the incorrect address as a result. There are no returns, modifications, or cancellations allowed on any order once it has been processed.

 

Time Sensitive Events: When should I order?

Outside of busy holiday seasons, we can have an order arrive on any exact date. We highly recommend ordering early, and scheduling arrival a minimum of 1 day early. All products are guaranteed to arrive fresh, and can be frozen for up to 6 months. We cannot be responsible for delays in transit due to weather, natural disaster, high package volume, strikes, or any such event beyond our control.

 

HELP, I need my order ASAP!

Please order by phone at 1-844-NUT-ROLL. We'll find you guaranteed shipping options, and do everything we can to make it happen. Please Note: FedEx/USPS charges for rush delivery can be quite expensive.

 

Please see additional Terms & Conditions for more information.

 

Shipping Speed

FedEx Ground ®
Guaranteed day definite delivery to every address in the U.S. 50 states. Business addresses Mon-Fri, Residential Mon-Sat. See map below
USPS Priority ® 1-3 Days Delivery in an average of 1-3 business days; Mon-Sat. See map below
FedEx 3 Day Express Saver ® Guaranteed delivery by end of 3rd business day to all states except Alaska and Hawaii; Mon-Fri
FedEx 2 Day ® Guaranteed delivery by end of 2nd day, Mon-Fri. Some rural areas of Alaska and Hawaii may take 3 days
USPS Express ® 1-2 Days Overnight to most areas, Mon-Sat. See commitments from 44512
FedEx Standard Overnight ® Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences; Mon-Fri
FedEx Priority Overnight ® Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; Mon-Fri

Find FedEx exact delivery speeds & time of day arrival commitments - click here and enter origin zip code 44512

FedEx is a money back guaranteed day definite delivery shipping service, which we highly recommend for time sensitive orders. Carrier delivery information provided as a convenience; they may change these speeds, arrival times, and suspend guarantees - please see their websites for details. See USPS Postal Holidays and FedEx Holiday Work Days for closings.

 

USPS Priority Mail - Time In Transit Map from 44512


 

FedEx Ground - Time In Transit Map

FedEx Ground Time In Transit Map from Butter Maid Bakery, Boardman Ohio, 44512

For exact speed, click here and enter origin zip code 44512. This map illustrates service schedules in business days as of June, 2016

Our Customers Say...

Dear Butter Maid Bakery, Thank you for the delicious cookies! They arrived quickly and PERFECTLY! None of them were crushed or broken (until they went into my mouth LOL!!) My family was so happy with them! Everyone LOVED them!
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I just want to thank you for getting my first order from Butter Maid Bakery here On Saturday for our Easter dinner at our friend's house. Since moving to far Western Kentucky from a predominately Hungarian/Slovak town in New Jersey, I have not had the walnut, apricot, poppy seed, or lekvar beigli that we always bought at the Hungarian ...
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I was going to write to tell you the nutroll you sent was as good as Mum used to make. I have to tell you in all honesty, it was much better than Mum used to make because there was much more nut filling in yours!! It tasted exactly the same as I remember. Thank You for a superior product!
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