Shipping

Sending to a Soldier? Please see the Military Shipping Policy

 

Guaranteed Fresh Delivery

We are truly committed to making and delivering the highest quality baked goods, made with the best & freshest ingredients we can find.  We have over 150 years of baking history, and over a decade of shipping experience to all 50 states and military addresses. We stand behind our products 100%, so you can shop with complete confidence. We take great pride in the quality of our products, and take extra measures to assure that every order arrives fresh. Some product measures include special packaging, vacuum sealing, even adjusted recipes. If you have any questions about products, shipping, your order, anything at all... please do not hesitate to contact your Kolachi baker!

 

Shipping Rules & Policies: What You Need To Know

 

1.) When will my order arrive?

Your baked goods will be baked fresh from scratch & packaged with care by one of our bakers. After properly cooled, this process may include vacuum sealing and freezing. Most orders are delivered to the carrier in 1-3 business days; please allow additional time during holiday seasons. Once shipped, your selected carrier speed (see below) determines when it arrives. Shipping dates vary, and can be Monday - Saturday.  U.S. transit speeds do not apply to Military addresses, please see Military Shipping Policy for more information.

 

2.) How do I track my order?

Tracking is automatically sent to the email address provided on the order. Please add us to your email contacts, and check your spam folder - just in case :)  If you placed the order with your user account, tracking will also be posted there. Tracking emails are provided as a convenience; we cannot guarantee email inbox delivery.

 

3.) How do I receive my order?

If you're sending a gift, please let them know to "expect a package". It's not required, but we recommend someone is home to receive the package, or ship to an alternate such as workplace.  Here's Why:  Anything that happens next is entirely outside our control...

Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person; If the package is not left, the customer is responsible for arranging pickup or re-delivery with the carrier. The customer is responsible for retrieving the package at all possible delivery locations such as front & side doors, garage door, in or at mailbox, parcel locker, apartment lobby, lobby desk, etc;  We're more than happy to leave notes on packages for the carrier, however they do not offer special requests as a service and are not required to accommodate them. They may not always ring the doorbell. The customer is responsible for packages left outside & exposed to bad weather / elements, and any other such delivery events beyond our control.

Customers are responsible for checking that all shipping information is correct before submitting an order. Once the order is processed, it cannot be altered. Butter Maid Bakery is not responsible for packages returned to us or delivered to the incorrect address as a result. There are no returns, modifications, or cancellations allowed on any order once it has been processed.

 

Time Sensitive Events: When should I order?

Outside of busy holiday seasons, we can have an order arrive on any exact date. We highly recommend ordering early, and scheduling arrival a minimum of 1 day early. All products are guaranteed to arrive fresh, and can be frozen for up to 6 months. We cannot be responsible for delays in transit due to weather, natural disaster, high package volume, strikes, or any such event beyond our control.

 

HELP, I need my order ASAP!

Please order by phone at 1-844-NUT-ROLL. We'll find you guaranteed shipping options, and do everything we can to make it happen. Please Note: FedEx/USPS fees for rush delivery can be costly.

 

Please see additional Terms & Conditions for more information.

 

Do you ship to Alaska/Hawaii?

We do! Shipping for 1-2 items is $9.99, and Free Standard shipping is available for exactly 3 items. Larger quantities pay actual USPS carrier fees, which can be costly. To avoid that, please place separate orders in smaller quantities.

 

Shipping Speed

FedEx Ground ®
*Guaranteed day definite delivery to every address in the U.S. 50 states. Business addresses Mon-Fri, Residential Mon-Sat. See map below
USPS Priority ® 1-3 Days Delivery in an average of 1-3 business days; Mon-Sat. See map below
FedEx 3 Day Express Saver ® *Guaranteed delivery by end of 3rd business day to all states except Alaska and Hawaii; Mon-Fri
FedEx 2 Day ® *Guaranteed delivery by end of 2nd day, Mon-Fri. Some rural areas of Alaska and Hawaii may take 3 days
USPS Express ® 1-2 Days Overnight to most areas, Mon-Sat. See commitments from 44512
FedEx Standard Overnight ® *Guaranteed next business day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences; Mon-Fri
FedEx Priority Overnight ® *Guaranteed next business day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas; Mon-Fri
Free Standard Shipping
If eligible, delivery in an average of 1-5 business days via our choice of carriers. If you require a certain carrier, you must select it at checkout. If shipping to a P.O. Box, you must select USPS.

Find FedEx exact delivery speeds & time of day arrival commitments - click here and enter origin zip code 44512

*FedEx is a money back guaranteed day definite delivery shipping service, which we highly recommend for time sensitive orders. Money back is on carrier service only, not products. Carrier delivery information provided as a convenience; they may change these speeds, arrival times, and suspend guarantees - please see their websites for details. See USPS Postal Holidays and FedEx Holiday Work Days for closings.

 

USPS Priority Mail - Time In Transit Map from 44512


 

FedEx Ground - Time In Transit Map

FedEx Ground Time In Transit Map from Butter Maid Bakery, Boardman Ohio, 44512

For exact speed, click here and enter origin zip code 44512. This map illustrates service schedules in business days as of June, 2016

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Our Customers Say...

I purchased a variety of baked goods for my nephew who was living in Denver, Colorado. He loves the nut cookies and nut and apricot rolls. We grew up in St. Michael, Pennsylvania and our Mothers, (and we) made nut and apricot cookies and nut rolls for Christmas and Easter. Love them, as do our children. I had a chance to see him over ...
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I'm so excited. Poppy seed rolls and nut rolls were a treat from my youth made by my mom. Found your bakery this week and ordered three. They arrived today, in time for Thanksgiving! Thank you. It stirs up memories of holidays 50 years ago. Happy Thanksgiving!
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These Kolachi are as good as my Mom or grandmother made they not only brought back fond memories, but they are a world class team to work with. Excellent product, superior staff, hard to believe something this good comes out of Ohio.
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