Shipping

Sending to a Soldier? Please see the Military Shipping Policy

 

Guaranteed Fresh Delivery

We are truly committed to making and delivering the highest quality baked goods, made with the best & freshest ingredients we can find.  We have over 150 years of baking history, and over a decade of shipping experience to all 50 states and military addresses. We stand behind our products 100%, so you can shop with complete confidence. We take great pride in the quality of our products, and take extra measures such as special packaging to assure every order arrives fresh and in great condition, just as if you picked it up at our bakery. If you have any questions about products, shipping, anything at all... please do not hesitate to contact your Kolachi baker!

 

Shipping Rules & Policies: What You Need To Know

 

1.) When will my order arrive?

Yay! Your order will be baked fresh and packaged with the utmost care by one of our bakers.  Most orders are delivered to the carrier the same business day if placed by 1pm ET; please allow additional time during holidays. Once shipped, your selected carrier speed (see below) determines when it arrives. Shipping days are typically M-F, sometimes weekends.  U.S. transit speeds do not apply to Military addresses, please see Military Shipping Policy.

 

2.) How do I track my order?

Tracking is automatically sent to the email address provided on the order. Please add us to your email contacts, and check your spam folder - just in case :)  Tracking emails are provided as a convenience; we cannot guarantee email inbox delivery.

 

3.) How do I receive my order?

If you're sending a gift, please let them know to "expect a package". It's not required, but we recommend someone is home to receive the package, or ship to an alternate such as workplace.  Here's Why:  Anything that happens next is entirely outside our control...

Leaving a package at an address is ultimately up to the complete discretion of the individual delivery person; If the package is not left, the customer is responsible for arranging pickup or re-delivery with the carrier. The customer is responsible for retrieving the package at all possible delivery locations such as front & side doors, garage door, in or at mailbox, parcel locker, apartment lobby, lobby desk, etc;  We're more than happy to leave notes on packages for the carrier, however they do not offer special requests as a service and are not required to accommodate them. They may not always ring the doorbell. The customer is responsible for packages left outside & exposed to bad weather / elements, and any other such delivery events beyond our control.

Customers are responsible for checking that all shipping information is correct before submitting an order. Once the order is processed, it cannot be altered. Butter Maid Bakery is not responsible for packages returned to us or delivered to the incorrect address as a result. If the carrier reroutes a delivery due to an incorrect address, a $19 charge will be applied to your order. There are no returns, modifications, or cancellations allowed on any order once it has been processed.

 

Time Sensitive Events: When should I order?

Outside of busy holiday seasons, we can have an order arrive on any exact date. We highly recommend ordering early, and scheduling arrival a minimum of 1 day early. All products are guaranteed to arrive fresh, and can be frozen for up to 6 months. We cannot be responsible for delays in transit due to weather, natural disaster, high package volume, strikes, or any such event beyond our control.

 

Shipping Options at Checkout: What does "Guaranteed arrival by [ending with a date]" mean?

Sometimes we advertise "Guaranteed Arrival" with a date included on the shipping option you purchased at checkout, for example, "Standard Shipping - Guaranteed Arrival By Christmas 12/24". Carriers usually suspend their guarantees during holidays, so this is no cost added protection courtesy of Butter Maid Bakery, so that you can shop with confidence. It means that if your package does not arrive by the specified date, you can contact us for a full refund of the shipping charges paid. If your order had free standard shipping on an over $49 order, we can offer you a refund in the amount of $9.99 - the cost for Standard Shipping - even though you did not pay anything for shipping. This money back guarantee is on the carrier service only, not products purchased, however your order is always guaranteed to arrive fresh.

 

HELP, I need my order ASAP!

Please order by phone at 1-844-NUT-ROLL. We'll find you guaranteed shipping options, and do everything we can to make it happen. Please Note: Carrier fees for rush delivery can be costly.

 

Please see additional Terms & Conditions for more information.

 

Do you ship to Alaska/Hawaii?

We do! Shipping for 1-2 items is $9.99, and Free Standard shipping is available for exactly 3 items. Larger quantities pay actual USPS carrier fees, which can be costly. To avoid that, please place separate orders in smaller quantities.

 

SHIPPING SPEED
Free Standard Shipping $49+
Valid on $49+ of products sent to one address, gift cards and cookie donations do not apply. Delivery in an average of 1-5 business days via our choice of carriers. If you require a certain carrier, you must select it at checkout. If shipping to a P.O. Box, you must select USPS.
UPS Ground
*Guaranteed day definite delivery to every address in the U.S. 50 states. 1-5 business days, Mon-Fri, see map below.
USPS Priority ® 1-3 Days Delivery in an average of 1-3 business days; Mon-Sat. See map below
USPS Express ® 1-2 Days ORDER BY PHONE - Overnight to most areas, Mon-Sat. See commitments from 44512
UPS 2nd Day Air ORDER BY PHONE - *Guaranteed delivery in 2 business days as early as 10:30 am, Mon-Fri
UPS Next Day Air ORDER BY PHONE - *Guaranteed next business day delivery as early as 10:30 am, Mon-Fri

Find UPS exact delivery speeds & time of day arrival commitments - click here and enter origin zip code 44512

*UPS is a money back guaranteed day definite delivery shipping service, which we highly recommend for time sensitive orders. Money back is on carrier service only, not products. Carrier delivery information provided as a convenience; they may change these speeds, arrival times, and suspend guarantees - please see their websites for details. See USPS Postal Holidays and UPS Holiday Work Days for closings.

 

USPS Priority Mail - Time In Transit Map from 44512


 

UPS Ground - Time In Transit Map

UPS Ground Time In Transit Map from Butter Maid Bakery, Boardman Ohio, 44512

For exact speed, click here and enter origin zip code 44512. This map illustrates service schedules in business days as of September, 2019

Our Customers Say...

OK! Ordered 3 kolachi a few weeks ago. Froze them, anticipating opening them for Easter dinner. THEY WERE GREAT!!! My wife and sisters-in-law grew up eating their Hungarian grandmothers' homemade from scratch poppyseed and walnut kolachi. They RAVED about yours and how authentic they were and tasted so much like the ones they ate growing up. ...
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I miss my Mom and Gram baking in the kitchen. Hungarian pastry is in my genetic core. Your Kolachi are the closest I've found. AWESOME !! Consider my address if/when you need a taste tester. I hope to be a frequent taste tester- problem is the boxes get emptied tooooooo quickly!
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My sister sent me 2 rolls and some Kolachi apricot cookies for an Easter/ birthday gift. Our mom used to make these for Christmas and Easter. We have both tried to duplicate her recipes without success. Now we do not have to try anymore! Your products are delicious!! And they taste just like hers did. VERY impresed. I will order for gfts in ...
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