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FREQUENTLY ASKED QUESTIONS

OUT OF STOCK items, when will they be back? The holidays are an extremely busy time for us, we cannot keep up with demand. All items will be available again in January. You can enter your email on the product page to be notified when back in stock.

 

Can I order now and have it shipped right before Christmas? Your order needs to ship immediately or you will not receive it by Christmas. All major carriers currently have holiday high volume delays. See the bar at the top of our website for the deadline to order for Guaranteed Christmas Arrival. All orders are guaranteed to arrive fresh. In the event your order arrives early, you can freeze our products for up to 6 months.

 

Free Shipping, can I send to more than one address? No, Free Shipping offers are valid per order of all items shipped to the same address.

 

I forgot my username and password, what can I do? No account is required, you may checkout as a 'Guest' by clicking the 'Guest Checkout' button on the login page. If you forgot your password, you may reset it here. If you forgot your username, please contact us above.

 

What is Kosher? Are your products Kosher? When products are established as certified Kosher, they comply with a strict policy of Kosher food laws, including cleanliness, purity, quality and biblical laws. We put immeasurable care into everything we do, and are truly committed to baking and delivering the highest quality products. We only use the highest quality Kosher ingredients. Our facility has been recognized by inspectors and auditors as the "cleanest bakery I've ever been in", verbally and reflected in our scores. In addition our bakery is regularly audited by a 3rd party Food Safety Certification company, which strictly examines all aspects of the process by which food is prepared, the ingredients used, facility cleanliness and maintenance. Our quality, cleanliness and safety standards are second to none. We have not yet been inspected to become Kosher Certified - it's planned for the near future - therefore our products cannot be considered Kosher, which is reflected with a certified symbol on product packaging.

 

Gluten Free? Sugar Free? Gluten Free: The only item that may be considered Gluten Free - based on the ingredient list - are Buckeyes. However, we are not a gluten free bakery and therefore cross contamination is possible. Sugar Free: We do not make sugar free, but we do have a reduced sugar kolachi. This is the only reduced sugar product we make at this time.

 

How do I serve & store Kolachi? For optimum freshness, freeze until use. Thaw at room temperature overnight, or several hours before serving. Make ½” – 1” slices (about 14 – 28 per roll). Serve at room temp or heated as desired. Kolachi are excellent for breakfast with coffee, tea, or milk, and make a nice treat after dinner. Try them heated and buttered, or pan fried with butter! Rewrap well and refreeze / refrigerate. Freeze up to 6 months.

 

Why is my Kolachi flat & smashed / filling spilled out / light or dark color?   A great thing about these Eastern European sweet rolls is that every culture made their own unique version – different sizes, shapes, fillings, doughs, etc. They’re made the old-fashioned way by hand and no two are the same. Our Kolachi are generally very flat, some flavors such as apricot & prune are always more so than others. Vacuum sealing can flatten them further, but is our friend in the end keeping them fresh. Filling may spill out the side, top, or bottom. They may be lighter or darker in color than one expects. Fortunately, none of these affect the quality or taste in any way.

 

Do you have a catalog?   We don't, but our entire selection with current prices, specials, and mouthwatering pictures can be found right here on our website :)

 

Can I travel with baked goods for our vacation?  Sure can, but why hassle? We'll ship them directly to your vacation home, hotel, anywhere in the USA. Place your order up to 1 week in advance and contact us above at the same time to let us know roughly what date you want the order to arrive. Easy peasy! If you do travel with them, just don't leave them in a hot car.

To be extra safe just check if your vacation address receives USPS mail. 99% do, but if not you'll need to select FedEx at checkout. Make sure to enter the complete address with unit number. If you don't have a room # yet, that's okay - address it as below naming yourself as a guest.

Guest John Smith (Name)
Naples Grande Beach Resort (Company)
475 Seagate Dr
Naples, FL 34103

Be sure to track your package and/or check all possible delivery locations such as hotel or development main desk/office, front/side doors, etc, as you're responsible for sucessfully receiving it, since retrieving it is beyond our control - see additional shipping details.

 

I need my order on a certain date. When should I order?  Outside of busy holiday seasons, we can have an order arrive on an available date of your choice if you select a FedEx (guaranteed) shipping service at checkout and contact us above to hold the order, or order by phone. Free Shipping/USPS is an estimated date, not guaranteed. We highly recommend ordering early for arrival a minimum of 1 day early, because rare delays in transit are beyond our control and we cannot be responsible. All products are guaranteed to arrive fresh and can be frozen for up to 6 months. If your FedEx delivery does not arrive on the promised date, you will be refunded for the FedEx charges paid as long as they have not suspended their delivery commitment guarantee, which they usually do during holidays.

 

 

Butter Maid Bakery
425 Boardman Canfield Rd
Boardman, Ohio 44512

Order By Phone:
1-844-NUT-ROLL (688-7655)

Help With My Order: Must click Contact Us button. Phone is retail store with no access to online orders.

New Business Hours:
Mon - Fri 9am - 5pm ET
Sat 9am - 3pm ET
Closed Sundays
*May stay open later some days

In the Boardman Plaza next to Post Office
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Our Customers Say...

My son in the Military is LOVING the cookies!!! Said they are the BEST!! Thank you for taking such care with them, he loves when they get there, says they are fresh and packaged so well to handle the rough and tumble of "sea delivery". You guys are amazing!!
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Thank you. This is my second order in two weeks. Gotta love targeted marketing on facebook ads....LOL This has made my day. Grew up in Pittsburgh and the nut rolls are as good if not better than my Grandma used to make. Can't find them anywhere in Florida. This time I had to order for the rest of the family. Keep on baking.
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Just to let you know, I had your nut roll last week and it was delicious. Can't wait to try this. Too bad I didn't know about you before Xmas ! Nut rolls were always on the table during the holiday until I moved from Pa to Florida. I tried making them, but something was missing. Thanks for reminding me how good they should be...
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