Contact Us

I Need Help With My Order
or any questions, comments, suggestions. We love hearing from you!
Please click button below.

Find Answers:

Shipping & Arrival Information


BAKERS PRO TIP ON HOLIDAY ORDERS: Order now and freeze for the best selection, lowest prices.


Can I order now and have it shipped the week of Thanksgiving/Christmas? All orders must ship now because we're not certain of product availability at later dates.


When should I order for Thanksgiving/Christmas? The holiday season is extremely busy, demand for Nut Kolachi is NUTS! Our commitment to you is to always make these products by hand the old-fashioned way, but as a result we simply cannot keep up with demand. It's not if we will run out of products, it's when.

  • Variety: Will be reduced so we can focus on keeping the best selling flavors available. Baking of these items can stop at anytime between now and the holidays.
  • Prices: Sale prices are the lowest right now, with all offers and coupons there will not be lower overall prices until sales in 2020. Sale prices will soon be higher or regular price.
  • Delivery: All major shipping carriers have delays in Nov/Dec. Their delivery commitments are suspended during peak times, which means customers will not be eligible for refunds on late delivery.
  • Storage & Freshness: No matter when you order, freezing upon receipt is the recommended storage. Therefore, there's no reason to wait to order. Freezing is an all natural preservative method and our products freeze excellent for up to 6 months. Thaw overnight or several hours before serving. Tastes as fresh as the day they were baked. Don't believe us? Read the reviews =) The regular customer secret is to always order early.


Why is my Kolachi flat & smashed / filling spilled out / light or dark color?   A great thing about these Eastern European sweet rolls is that every culture made their own unique version – different sizes, shapes, fillings, doughs, etc. They’re made the old-fashioned way by hand and no two are alike. Ours are generally very flat, fruit flavors more so than nuts. Vacuum sealing can flatten them further, but is our friend in the end keeping them fresh. Filling may spill out the side, top, or bottom. They may be lighter or darker in color than one expects. Fortunately, none of these affect the quality or taste in any way.


How do I serve & store Kolachi? For optimum freshness, freeze until use - nature's all natural preservative method. Thaw at room temperature overnight, or several hours before serving. Make ½” – 1” slices (about 14 – 28 per roll). Serve at room temp or heated as desired. Kolachi are excellent for breakfast with coffee, tea, or milk, and make a nice treat after dinner. Try them heated and buttered, or pan fried with butter! Rewrap well and refreeze / refrigerate. Freeze up to 6 months.


Free Shipping, can I send to more than one address? Free Shipping offers are valid per order of all items shipped to the same address.


I forgot my username and password, what can I do? No account is required, you may checkout as a 'Guest' by clicking the 'Guest Checkout' button on the login page. If you forgot your password, you may reset it here. If you forgot your username, please contact us above.


What is Kosher? Are your products Kosher? When products are established as certified Kosher, they comply with a strict policy of Kosher food laws, including cleanliness, purity, quality and biblical laws. We put immeasurable care into everything we do, and are truly committed to baking and delivering the highest quality products. We only use the highest quality Kosher ingredients. In addition to government inspections, our bakery is regularly audited by a 3rd party Food Safety Certification company, which strictly examines all aspects of the process by which food is prepared, ingredients used, facility cleanliness and maintenance. Our quality, cleanliness and safety standards are second to none and reflected in our last score of an "A+". We have not yet been inspected to become Kosher Certified - it's planned for the near future - therefore our products cannot be considered Kosher, which is reflected with a certified symbol on product packaging.


Gluten Free? Sugar Free? Gluten Free: The only item that may be considered Gluten Free - based on the ingredient list - are Buckeyes. However, we are not a gluten free bakery and therefore cross contamination is possible. Sugar Free: We do not make sugar free, but we do have a reduced sugar kolachi. This is the only reduced sugar product we make at this time.


Do you have a catalog?   We don't, but our entire selection with current prices, specials, and mouthwatering pictures can be found right here on our website :)


Can I travel with baked goods for our vacation?  Sure can, but why hassle? We'll ship them directly to your vacation home, hotel, anywhere in the USA. Place your order up to 1 week in advance and contact us above at the same time to let us know roughly what date you want the order to arrive. Easy peasy! If you do travel with them, just don't leave them in a hot car.

To be extra safe just check if your vacation address receives USPS mail. 99% do, but if not you'll need to select UPS at checkout. Make sure to enter the complete address with unit number. If you don't have a room # yet, that's okay - address it as below naming yourself as a guest.

Guest John Smith (Name)
Naples Grande Beach Resort (Company)
475 Seagate Dr
Naples, FL 34103

Be sure to track your package and/or check all possible delivery locations such as hotel or development main desk/office, front/side doors, etc, as you're responsible for sucessfully receiving it, since retrieving it is beyond our control - see additional shipping details.


I need my order on a certain date. When should I order?  Outside of busy holiday seasons, we can have an order arrive on an available date of your choice if you select a UPS or FedEx (guaranteed) shipping service at checkout and contact us above to hold the order, or order by phone. Free Shipping/USPS is an estimated date, not guaranteed. We highly recommend ordering early for arrival a minimum of 1 day early, because rare delays in transit are beyond our control and we cannot be responsible. All products are guaranteed to arrive fresh and can be frozen for up to 6 months. If your guaranteed delivery does not arrive on the promised date, you will be refunded for the UPS/FedEx charges paid as long as they have not suspended their delivery commitment guarantee, which they usually do during holidays.


Butter Maid Bakery
425 Boardman Canfield Rd
Boardman, Ohio 44512

Order By Phone:
1-844-NUT-ROLL (688-7655)

Regular Business Hours:
Mon - Fri 7am - 4pm ET
Sat 9am - 5pm ET
Closed Sundays
*May stay open later some days

In the Boardman Plaza next to Post Office
Our Customers Say...

I recently ordered a Walnut Kolachies. While we had a little USPS issue with the package it did finally show up. That is a side issue. My Father in law, and also my wife's Aunt used to make "Nut Rolls". I would sit in their kitchen, in Monessen Pa helping prepare the walnuts, shelling and getting them ready for the next step. They are both gone ...
Read More>>
I received the nut and poppy bread today and it was excellent! Thanks for making my life easier and saving me from an aching back and tired feet. I feel like I have transferred my nut and poppy bread making responsibilities to the next person and now I can sit back and relax. And, as my grandmother wrote in her recipe that she passed down ...
Read More>>
My mom was a terrific baker and I have never found nut rolls to come close to hers (or in some places where I've lived - never found them at all) Saw your ad and decided to place an order. Absolutely delicious and so close to Mom's! Thanks for a great product!!
Read More>>