Contact Us

We're Open For Business!
See FAQ below for Coronavirus details

Nationwide Delivery: Order on this website

Local Customer Options:

1) (RECOMMENDED) Order online, shipped to your home in average of 1-2 days transit. Orders placed now are guaranteed to arrive by Easter.

2) No-Contact Pickup: We're open normal business hours the week of Easter, possibly later. Come to the store, call the number on the door 330-758-5968 and plan to wait on hold up to 30 minutes. All available phone lines are super busy as we assist nationwide customers, you'll hear hold music before being connected. Credit card payment only. We'll bring the order to your car.

3) Same Day Delivery: In about 30-45 minutes, available in Youngstown OH on DoorDash






FREQUENTLY ASKED QUESTIONS

Shipping & Arrival
Information

Does the Coronavirus affect the arrival of my Easter order?   We're open, it's business as usual!

 

Are products safe with the COVID-19 situation our nation is facing?   Yes. The U.S. Department of Agriculture (USDA) and the U.S. Food and Drug Administration (FDA) have no reports of human illnesses that suggest COVID-19 can be transmitted by food or food packaging. However, ensuring safety remains our top priority. All day - every day - we thoroughly clean and sanitize our entire kitchen. Tables, utensils, scales, mixers, sinks, etc, before and after every single flavor change. This is - and has always been - the protocol here, it's part of our Standard Operating Procedures. To help maintain a clean and safe environment for our employees and customers, we are intensifying cleaning practices. We've increased the frequency and dedicated more time to sanitization procedures, focused on the most common touch points such as door handles, customer counters, tables, cash register, offices, shipping room, storage areas, etc. We are thankful for the hard work and dedication of our team members each and every day.

 

Why is my Kolachi flat & smashed / filling spilled out / light or dark color?   A great thing about these Eastern European sweet rolls is that every culture made their own unique version – different sizes, shapes, fillings, doughs, etc. They’re made the old-fashioned way by hand and no two are alike. Ours are generally very flat, fruit flavors more so than nuts. Vacuum sealing can flatten them further, but is our friend in the end keeping them fresh. Filling may spill out the side, top, or bottom. They may be lighter or darker in color than one expects. Fortunately, none of these affect the quality or taste in any way.

 

How do I serve & store Kolachi? For optimum freshness, freeze until use - nature's all natural preservative method. Thaw at room temperature overnight, or several hours before serving. Make ½” – 1” slices (about 14 – 28 per roll). Serve at room temp or heated as desired. Kolachi are excellent for breakfast with coffee, tea, or milk, and make a nice treat after dinner. Try them heated and buttered, or pan fried with butter! Rewrap well and refreeze / refrigerate. Freeze up to 6 months.

 

Free Shipping, can I send to more than one address? Free Shipping offers are valid per order of all items shipped to the same address.

 

I forgot my username and password, what can I do? No account is required, you may checkout as a 'Guest' by clicking the 'Guest Checkout' button on the login page. If you forgot your password, you may reset it here. If you forgot your username, please contact us above.

 

What is Kosher? Are your products Kosher? When products are established as certified Kosher, they comply with a strict policy of Kosher food laws, including cleanliness, purity, quality and biblical laws. We put immeasurable care into everything we do, and are truly committed to baking and delivering the highest quality products. We only use the highest quality Kosher ingredients. In addition to government inspections, our bakery is regularly audited by a 3rd party Food Safety Certification company, which strictly examines all aspects of the process by which food is prepared, ingredients used, facility cleanliness and maintenance. Our quality, cleanliness and safety standards are second to none and reflected in our last score of an "A+". We have not yet been inspected to become Kosher Certified - it's planned for the near future - therefore our products cannot be considered Kosher, which is reflected with a certified symbol on product packaging.

 

Gluten Free? Sugar Free? Gluten Free: The only item that may be considered Gluten Free - based on the ingredient list - are Buckeyes. However, we are not a gluten free bakery and therefore cross contamination is possible. Sugar Free: We do not make sugar free, but we do have a reduced sugar kolachi. This is the only reduced sugar product we make at this time.

 

Do you have a catalog?   We don't, but our entire selection with current prices, specials, and mouthwatering pictures can be found right here on our website :)

 

Can I travel with baked goods for our vacation?  Sure can, but why hassle? We'll ship them directly to your vacation home, hotel, anywhere in the USA. Place your order up to 1 week in advance and contact us above at the same time to let us know roughly what date you want the order to arrive. Easy peasy! If you do travel with them, just don't leave them in a hot car.

To be extra safe just check if your vacation address receives USPS mail. 99% do, but if not you'll need to select UPS at checkout. Make sure to enter the complete address with unit number. If you don't have a room # yet, that's okay - address it as below naming yourself as a guest.

Guest John Smith (Name)
Naples Grande Beach Resort (Company)
475 Seagate Dr
Naples, FL 34103

Be sure to track your package and/or check all possible delivery locations such as hotel or development main desk/office, front/side doors, etc, as you're responsible for sucessfully receiving it, since retrieving it is beyond our control - see additional shipping details.

 

I need my order on a certain date. When should I order?  Outside of busy holiday seasons, we can have an order arrive on an available date of your choice if you select a UPS or FedEx (guaranteed) shipping service at checkout and contact us above to hold the order, or order by phone. Free Shipping/USPS is an estimated date, not guaranteed. We highly recommend ordering early for arrival a minimum of 1 day early, because rare delays in transit are beyond our control and we cannot be responsible. All products are guaranteed to arrive fresh and can be frozen for up to 6 months. If your guaranteed delivery does not arrive on the promised date, you will be refunded for the UPS/FedEx charges paid as long as they have not suspended their delivery commitment guarantee, which they usually do during holidays.

 

Butter Maid Bakery
425 Boardman Canfield Rd
Boardman, Ohio 44512

Order By Phone:
1-844-NUT-ROLL (688-7655)

Regular Business Hours:
Mon - Fri 7am - 4pm ET
Sat 9am - 5pm ET
Closed Sundays
*May stay open later some days

In the Boardman Plaza next to Post Office
Our Customers Say...

Outstanding products and service! Ordered on a whim from a Facebook ad and will now be a loyal customer! Best and most considerate follow up emails regarding delivery ever!
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I'm thrilled to have found this Bakery! My grandmother, who came straight from Czechoslavakia, used to make these and are a favorite childhood memory of her. I surprised my dad with one for his 85th birthday and he said it was better than his mom used to make! Your prompt service and the excellent taste and quality of your products earn you 5 ...
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So I was made fun of on Thanksgiving for bringing my non-homemade nut roll (that's what my family calls them) until everyone tried it, it was a hit and devoured in no time. I'll be ordering more for sure!
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