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Shipping & Arrival Information


FREQUENTLY ASKED QUESTIONS

Can I travel with baked goods for our Summer Vacation?  Sure can, but why hassle? We'll ship them directly to your vacation home, hotel, anywhere in the USA. Place your order up to 1 week in advance and contact us above at the same time to let us know roughly what date you want the order to arrive. Easy peasy! If you do travel with them, just don't leave them in a hot car.

To be extra safe just check if your vacation address receives USPS mail. 99% do, but if not you'll need to select FedEx at checkout. Make sure to enter the complete address with unit number. If you don't have a room # yet, that's okay - address it as below naming yourself as a guest.

Guest John Smith (Name)
Naples Grande Beach Resort (Company)
475 Seagate Dr
Naples, FL 34103

Be sure to track your package and/or check all possible delivery locations such as hotel or development main desk/office, front/side doors, etc, as you're responsible for sucessfully receiving it, since retrieving it is beyond our control - see additional shipping details.

 

Free Shipping, can I send to more than one address? No, Free Shipping offers are valid per order of all items shipped to the same address.

 

I need my order on a certain date. When should I order?  Outside of busy holiday seasons, we can have an order arrive on an available date of your choice if you select a FedEx (guaranteed) shipping service at checkout and contact us above to hold the order, or order by phone. Free Shipping/USPS is an estimated date, not guaranteed. We highly recommend ordering early for arrival a minimum of 1 day early, because rare delays in transit are beyond our control and we cannot be responsible. All products are guaranteed to arrive fresh and can be frozen for up to 6 months. If your FedEx delivery does not arrive on the promised date, you will be refunded for the FedEx charges paid.

 

I forgot my username and password, what can I do? No account is required, you may checkout as a 'Guest' by clicking the 'Guest Checkout' button on the login page. If you forgot your password, you may reset it here. If you forgot your username, please contact us above.

 

Gluten Free? Sugar Free? Kosher? Gluten Free: The only item that may be considered Gluten Free - based on the ingredient list - are Buckeyes. However, we are not a gluten free bakery and therefore cross contamination is possible. Sugar Free: We do not make sugar free, but we do have a reduced sugar kolachi. This is the only reduced sugar product we make at this time. Kosher: All of our raw ingredients are Kosher and we believe all of our baking practices are Kosher, however we cannot afford certificaton at this time.

 

How do I serve & store Kolachi? For optimum freshness, freeze until use. Thaw at room temperature overnight, or several hours before serving. Make ½” – 1” slices (about 14 – 28 per roll). Serve at room temp or heated as desired. Kolachi are excellent for breakfast with coffee, tea, or milk, and make a nice treat after dinner. Try them heated and buttered, or pan fried with butter! Rewrap well and refreeze / refrigerate. Freeze up to 6 months.

 

Why is my Kolachi flat & smashed / filling spilled out / light or dark color?   A great thing about these Eastern European sweet rolls is that every culture made their own unique version – different sizes, shapes, fillings, doughs, etc. They’re made the old-fashioned way by hand and no two are the same. Our Kolachi are generally very flat, some flavors such as apricot & prune are always more so than others. Vacuum sealing can flatten them further, but is our friend in the end keeping them fresh. Filling may spill out the side, top, or bottom. They may be lighter or darker in color than one expects. Fortunately, none of these affect the quality or taste in any way.

 

Do you have a catalog?   We don't, but our entire selection with current prices, specials, and mouthwatering pictures can be found right here on our website :)


Butter Maid Bakery
425 Boardman Canfield Rd
Boardman, Ohio 44512

Order By Phone:
1-844-NUT-ROLL (688-7655)

Help With My Order: Must click Contact Us button. Phone is retail store with no access to online orders.

New Business Hours:
Mon - Fri 9am - 5pm ET
Sat 9am - 3pm ET
Closed Sundays
*May stay open later some days

In the Boardman Plaza next to Post Office
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Our Customers Say...

Hello, Although I have not tried your product yet; I wanted to say Thank you. My father-n-law was a Baker from Hungary and I have not had Kolachi since he passed away. Seeing your link stream across my FB feed with pictures of Kolachi warmed my heart with memories of this wonderful pastry being served in our home. To me it was a sign from Dad ...
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These are simply wonderful. I ordered two weeks ago. My family just love em. Best ever tasted. Very pleased. My surprise. Was a hand written note. To thank me for placing an order & a magnet. I will be ordering. Again. Ty. For such a great product
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I ordered two of the Walnut Kolachies. They were packaged very securely. Arrived on time. Absolutely delicious. I just ordered a couple of the chocolate pecan and cannot wait for them to come in. We had a crawfish boil and brought one of the walnut ones, and everyone loved it. They are not too sweet, yummy!
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